LIBRARY
HUS 520: Working in Human Services Administration: Modules
Module 1
Introduction to Management in the Public and Nonprofit Sectors
21st Century Skills for Non-Profit Managers by ISBN: 9781947098190Publication Date: 2017-10-26Over the last 30 years nonprofit organizations have grown massively in capacity, scope, and authority across the world. With growing demand for services, there are numerous opportunities for nonprofits to respond innovatively and sustainably. Any experienced nonprofit manager knows the role is sometimes frustrating but always exhilarating, working with people and empowering them. Severe funding cuts make this more testing, but new prospects are appearing. If you are new to management or the sector, you need a book describing good practice to inform and guide you. Managing a small nonprofit, requires you to multitask, manage your time and prioritize tasks, while taking on extra responsibilities, you need new skills such as fundraising, all covered in this book. This book covers essential aspects (staffing, communications, charity governance, donations, corporate social responsibility, crowdfunding). With useful case studies, resources and links, it avoids jargon and intellectualizing. Topics include effective business planning, empowering staff and clients, writing successful fundraising applications and preparing government tenders for the U.S. and UK.
Creating and Managing a Non-Profit Organization (with Accompanying CD-ROM) by ISBN: 9781634635035Publication Date: 2014-01-01This book provides a guide with information on creating and managing a non-profit organization. The book details the 10 basic steps to form a nonprofit which include identifying your directors and incorporators; naming your organization and developing the mission of the organization; developing your Articles of Incorporation and bylaws; incorporating with the state or territory; preparing and submitting your federal application and state application (if applicable) for tax exemption; developing the organization's strategic plan; developing the organization's budget; developing the human resource and financial infrastructure for the organization; planning mission based projects; and securing funding.
Effective Non-Profit Management by ISBN: 9781439815496Publication Date: 2017-09-25In an environment of increased interdependency and collaborations among non-profits, for-profits, and governmental organizations, researchers and practitioners have begun to identify the need for a distinctive set of values, skills, and competencies for effective non-profit management. Underlining the relationship between these two sectors, Effective Non-Profit Management: Context, Concepts, and Competencies clarifies the emerging links between the public and non-profit sectors at the local, national, and global levels.
Human Services Management by ISBN: 9780231528429Publication Date: 2002-11-18This book assists participants in human service organizations in understanding the dynamics that are shaping such organizations. Austin's comprehensive analysis of human services management examines the historical development and program structures of such organizations; their stakeholders, including users, personnel, funders, and policy boards; and the organizational processes of accountability and dealing with change.
Strategic Communication for Non-Profit Organisations [PDF, E-Book] by ISBN: 9781622736515Publication Date: 2019-03-28Communication in the public sphere as well as within organizational contexts has attracted the interest of researchers over the past century. Current forms of citizen engagement and community development, partly enabled through digital communication, have further enhanced the visibility and relevance of non-profit communication.
Module 2
Strategic management and planning;
Federal equal employment opportunity laws and other employee protection
- Equal Employment Opportunity is the Law PosterScreen reader compatible PDF
Strategic Management by ISBN: 9781631571930Publication Date: 2014-12-31Section 1. Setting the course of the organization -- 1. The strategic management process -- 2. Establish a vision -- Section 2. Environmental issues: the organization in context -- 3. Governance and social responsibility of the firm -- 4. Sustainability -- 5. Monitoring the external environment -- Section 3. How to decide which strategy is best -- 6. Assessing organizational strengths and weaknesses -- 7. The value chain -- 8. Creating organizational vision -- 9. How to innovate and how innovation fits with strategy -- Section 4. Implementation -- 10. Strategic clarity: is your plan complete and understandable? -- 11. Evaluating your strategy in a global context -- 12. How to provide strategic leadership
Strategic Planning by ISBN: 9780809149209)Publication Date: 2015-08-04Strategic planning here is an interactive process in which leaders, managers, and followers create a common goal together. Ebener and Smith, using their years of experience as consultants and teachers, have distilled their knowledge into a simple step-by-step process that can be used in the three types of organizations: business, not-for-profit, and public. The importance of planning and preparation, prioritizing needs, communication, and accountability in implementation are highlighted.
Module 3
Managing a diverse workforce; Job analysis
Films Media Group. (2020). Disability without borders. Films On Demand.
We will learn how people with disabilities inspired innovations. We will learn why people with disabilities are great employees. We will learn how to make accommodations for people with disabilities. The government wants more people with disabilities to be gainfully employed; but many employers are scared of the unknown. Alright, let's learn together. People with disabilities represent an untapped labor force of talented, dedicated people - and an exceptional workplace is comprised of people of all disabilities. Keep in mind that people with disabilities have inspired innovations such as closed-captioning, voice activation, braille, screen readers, and spell check.
Employment Relations and Conflict Resolution
The role of a manager includes preempting disputes by identifying and acting on issues early on. This minimizes negative effects on the workplace culture and saves the cost of escalating conflict. A manager encourages work/life balance, organizes regular meetings to enhance communications, and more.
SEGMENTS
TEDTalks: Janet Stovall—How to Get Serious about Diversity and Inclusion in the Workplace
Imagine a workplace where people of all colors and races are able to climb every rung of the corporate ladder -- and where the lessons we learn about diversity at work actually transform the things we do, think and say outside the office. How do we get there? In this candid talk, inclusion advocate Janet Stovall shares a three-part action plan for creating workplaces where people feel safe and expected to be their unassimilated, authentic selves.
Module 4
Recruitment and selection
Interviewing skills in the workplace; best practices
Films Media Group. (2015). Recruiting high achievers. Films On Demand.
SEGMENTS
- Holistic View of Recruitment Strategy 00:36
- Attitudinal Problems With New Hires01:04
- Identify Characteristics of High Performers 00:43
- Recruit Problem Solvers Not Problem Bringers00:16
- Framing Behavioral Interview Questions03:13
- Critical Review of Resume01:18
- Complete Pre-hire Assessments Prior to Interview00:33
- Confirm the Resume Details02:04
- Probe to Uncover the Real Person00:58
- Probing and Silence With Behavioral Questions01:21
- Differentiating High and Low Performers 02:04
- Achieving Consistency in Interviews00:41
- Reference Checking00:52
- Courteous Follow-up00:52
10 Essential Interviewing Skills
This focused program outlines the ten skills essential to achieving your goals when conducting an interview. The video helps viewers prepare logistics, determine structure and questions, build rapport, outline structure and process, encourage participation, establish facts, control the interview, listen actively, make judgments, and wrap up.
Module 5
Compensation and benefits
Employers Respond to ‘Great Resignation’ by Raising Pay, Improving Benefits: New SHRM research findings show businesses are responding to employee flight. (2021). HRNews.
Chehrazi, S. (2021, 11). Top 3 Benefits Trends Employers Can Expect in 2022 And Beyond. Employee Benefits and Wellness Excellence Essentials.
Module 6
Training and career development; Performance management
Performance Management by ISBN: 9780761215172Publication Date: 2002-01-01Organizational success depends on the continuous improvement of staff performance at al levels. People constitute the real competitive advantage in business and industries of all types. Enhancing the performance of your people and ultimately your organization depends on the continuous improvement of staff at all levels. An effective Performance Management system is essential to help employees perform at their best and align their contributions with the goals, values, and initiatives of the organization.
Module 7
Labor-management relations – collective bargaining in the public and nonprofit sectors;
Volunteers as employees
National Service and Volunteerism by ISBN: 9780739196946Publication Date: 2014-12-11National service and volunteerism enjoy a rich history in the United States and an emergent future in other parts of the world. However, there remains relatively scant evidence of overall impact of national service programs and volunteer effectiveness. This condition continues to threaten national service and volunteer programs with the risk of defunding and/or the risk of not investing sufficiently from the start. This book brings together a selection of diverse chapters written by a combination of academicians, students, and practitioners from three countries and across multiple states in the United States. Each chapter approaches its topic uniquely but links with all others in identifying the impacts of service and volunteerism for volunteers, for beneficiaries of service, for the institution of volunteering, and/or for whole communities. The book is divided in five sections: (1) developing volunteer initiatives to achieve impact, (2) impact for and by youth volunteers, (3) impact in social or policy areas, specifically economy and financial success, education, and emergency response, (4) international perspectives with focus on Chile, Venezuela, the United Kingdom, and the post-communist states of Lithuania and Romania, and (5) conclusion with summary and suggestions for future research and practice.
Volunteer Management Journal 2012-present
(Issues within one year of your current date will not be available)