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Cannon Library
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Info Lit Training 2021 (GAs) Student Workers
Customer Service
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Info Lit Training 2021 (GAs) Student Workers
Session 1A Information Has Value
Session 1B: Searching as Strategic Exploration
Session 2A: Research as Inquiry
Session 2B: Authority is Constructed and Contextual
Session 3A: Information Creation as a Process
Session 3B: Scholarship as Conversation
Session 4: Wrap up
Customer Service
Your Role as a GA
LibAnswers: How Tos
Soft Skills
Customer Service Academy: Library
When people ask for help
Libary Customer Service: Dos and Don'ts
And more customer service tips
Think & Do (and don't do!) Customer Service and the Library
Please watch this video and then take the quiz.
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Session 4: Wrap up
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Your Role as a GA >>
