LIBRARY
HON 499: Professor Moon's Library Instruction (Dr. Duncan): EP
ebooks
Digital Accounting by Call Number: ebookISBN: 9781591407393Publication Date: 2005-10-01Digital Accounting: The Effects of the Internet and ERP on Accounting provides a foundation in digital accounting by covering fundamental topics such as accounting software, XBRL (eXtensible Business Reporting Language), and EDI. The effects of the Internet and ERP on accounting are classified and presented for each accounting cycle, along with a comprehensive discussion of online controls. Digital Accounting: The Effects of the Internet and ERP on Accounting provides a conceptual approach to handling the latest developments at the intersection of the accounting and IT fields.
Accounting and the Global Economy after Sarbanes-Oxley by Call Number: ebookISBN: 0765624605Publication Date: 2008This book is essential for students and practitioners in accounting, international business, finance, and economics. In a straightforward and readable style, it focuses on the changing accounting and auditing standards in national and global economies in the post-Enron/Arthur Andersen era.
e-articles from Business Source Complete
Record
- Title:
- Electronic Customer Relationship Management: Opportunities and Challenges of Digital World.
- Authors:
- Rad, Hamid Sadeghi1 h.sadeghi462@gmail.com
Ghorabi, Mojtaba2
Rafiee, Mahdi3
Rad, Vahid Sadeghi4 - Source:
- International Journal of Management, Accounting & Economics. Jun2015, Vol. 2 Issue 6, p609-619. 11p.
- Document Type:
- Article
- Subject Terms:
- *Customer relations -- Management
*Electronic commerce
Digital technology - Author-Supplied Keywords:
- E-business
Electronic customer relationship management (ECRM) - NAICS/Industry Codes:
- 454111 Electronic Shopping
454110 Electronic shopping and mail-order houses - Abstract:
- Management information systems (MIS) considerably changed business processes. According to this, Electronic customer relationship management (ECRM) emerged in conjunction with evolution of traditional customer relationship management in e-business contexts. In an analogy, Electronic customer relationship management is similar to a double-edged sword i.e. it provides some opportunities for the system performers, on one side; and challenges the firms, on the other side. In this paper we are seeking for marketing opportunities such as better communication and interactions with customers as well as created choices regarding any customer data storage that ECRM offered as a potential source to benefit from firms' competitive advantages. On the other hand, it studies the challenges including on-line channel management as well as integrating data and issues related to information technology architecture firms encounter in implementing ECRM.